Shipping Information

Order Processing

Care and consideration is taken when packing your orders in a timely manner. Our current processing time is 3-5 business days.  Once we have processed your order, it’s time to ship it - yay!


USPS Priority Mail Service is the standard mail service offered by USPS and is not an expedited offering. USPS Priority Mail Transit time can range from 3-5 business days depending on your location. Delays may occur.

Shipping transit time estimates provided at checkout are based on your location, courier delays can sometimes occur.  Stoll & Heart is unable to make transit time guarantees and is not responsible for courier delays.

Where's My Package?

To find out the location of your package, take a look at the tracking number provided in your shipping confirmation email. Once you tap or click on the tracking number you will be redirected to the carrier website. Scroll down to Tracking History to see the history of your package with the carrier.

Lost Packages

If your package has been lost you must contact the carrier directly to report the lost package and file a location claim.

Stolen Packages

We are not responsible for stolen packages, if a delivery confirmation has been provided by the carrier, you’ll need to contact your local police department to report a stolen package.